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Rehabilitating your student loan
If you have missed payments on your Canada student loan for more than 270 days and your loan is now in collections, you can get help. If your student loan is in collections, you will be unable to apply for further financial assistance or repayment assistance.
The rehabilitation process has changed and this page is designed to help you understand the new steps involved with rehabilitating your student loan.
First, you need to contact the Canada Revenue Agency (CRA) because it is responsible for determining your monthly repayment schedule. The CRA can confirm the exact amount you will have to repay and provide repayment options.
After you contact CRA, call the National Student Loans Service Centre (NSLSC) and ask to speak with a Canada Student Loans Program (CSLP) officer.
The officer can determine the status of your Canada Student Loan and discuss your rehabilitationoptions.
To rehabilitate a loan that has gone to Canada Revenue Agency for collection, you must:
- repay all outstanding interest
- make the equivalent of two monthly payments on your loan
Request the restriction be removed from your loan: If your access to additional student financial assistance has been restricted, once your loan is out of collections, you may be eligible to request that the restriction be removed. Be sure to speak with a CSLP officer for details.
Stay up-to-date: Until you receive a letter from the CSLP indicating that the restriction on your loan has been removed, it is important to make all of the payments according to the monthly repayment schedule set up by the CRA.
Follow-up: If you have not received a letter from the CSLP within 20 business days, contact the NSLSC and ask to speak with a CSLP officer about your loan rehabilitation.
Need help with the provincial or territorial portion of your loan? Contact your province or territory and find out about programs they have available to you.
